Nova Support
Contact EXO Studio
When reporting a problem, include your iPhone model, iOS version, what you expected, and what happened. A screenshot is helpful when the issue is visual.
Common questions
Do I need an account or API key?
No. Nova does not require sign-in or an API key.
Where is my chat history stored?
Your conversation history is stored on your device. Deleting the app also removes that local history.
Why did an answer stop or fail?
Nova needs an internet connection to generate replies. Check your connection and try the request again. If the problem continues, email us with the approximate time it happened.
How do I change the assistant or reply language?
Open Nova's assistant picker to choose an assistant. Open Settings to choose English or Vietnamese as the reply language.
How do I report an inappropriate response?
Use the report action on the response. Nova opens your email app with the report details so you can review them before sending.