Terms of Service

AI Conversation (shown in the app as “AI Translate”) · EXO Studio, Hanoi, Vietnam
Effective: August 11, 2026 · Last updated: August 11, 2026 · Tiếng Việt ↓

1. Acceptance of these Terms

These Terms of Service (“Terms”) form an agreement between you and EXO Studio (“we”, “us”), Hanoi, Vietnam, and govern your use of the AI Conversation mobile application (“the app”). By downloading, installing or using the app you accept these Terms. If you do not accept them, do not use the app.

Your use of the app is also subject to the Apple App Store Terms of Service. Apple is not a party to these Terms and is not responsible for the app or its content.

2. Licence to use the app

We grant you a personal, non-exclusive, non-transferable, revocable licence to use the app on devices you own or control, for your own non-commercial purposes. You may not sell, rent, sublicense, or redistribute the app, or attempt to copy, decompile, or reverse-engineer it except to the extent the law expressly allows.

3. What the service is

The app translates text, photographs and speech between languages, and includes a face-to-face conversation mode and text-to-speech playback. No account is required.

Translation is produced in one of two ways:

• On your device, using Apple’s Translation framework, when your device supports the language pair — the text stays on the device.
• Through Google’s Gemini API (reached via Firebase AI Logic) when on-device translation is unavailable. Text recognition from photos and speech-to-text always run on the device.

These providers are third parties. Their own terms apply to their part of the service, and we are not responsible for their content, availability or decisions.

4. Translation accuracy — important

Machine translation, text recognition and AI-generated output can be inaccurate, incomplete, out of context, or misleading, and an AI model may occasionally produce text that does not correspond to your input. Output is provided “as is”, for convenience only.

Do not rely on the app for professional, legal, medical, financial, immigration, safety-critical or other consequential purposes. Always have important material checked by a qualified human translator. You are responsible for verifying any translation before acting on it.

5. Your content and what happens to it

You keep all rights in the text, photographs and recordings you provide. We claim no ownership of them and we do not store them on our own servers.

You confirm that you have the right to submit the content you translate, and that doing so does not breach anyone’s rights or any law or duty of confidentiality. When translation cannot run on your device, the text is sent to Google’s Gemini service to be translated; on the no-cost service tier Google may use that content to improve their services. Please do not submit passwords, financial or health data, or other sensitive personal information. Our Privacy Policy explains this in detail.

6. Acceptable use

You agree not to use the app to:

• break any law, or infringe anyone’s intellectual property, privacy or other rights;
• process content you have no right to process, or that is confidential to someone else;
• generate or spread unlawful, hateful, harassing, deceptive or harmful material;
• interfere with, overload, or circumvent the limits of the app or of the third-party services it depends on, including automated or bulk requests;
• reverse-engineer the app, extract embedded credentials, or use them outside the app.

7. Advertising and third-party services

The app is free and supported by advertising served by Google AdMob and its mediation partners. By using the app you accept that ads will be displayed, including full-screen ads at certain moments. We do not control which ads are shown and we are not responsible for advertisers’ content, products or websites.

The app also relies on third-party services such as Google Firebase, Adjust, Meta and TikTok for configuration, analytics and campaign measurement, as described in the Privacy Policy. Their terms and privacy policies apply to their processing.

8. Availability, limits and changes

We aim to keep the app working but do not guarantee uninterrupted or error-free service. Translation depends on your internet connection and on third-party services that may be slow, rate-limited or temporarily unavailable; the cloud translation service also has usage quotas, and when a quota is reached translation may fail until it resets. We may add, change, suspend or remove features, languages or providers at any time.

9. Purchases

The app is currently free and offers no in-app purchases or subscriptions. If we introduce them later, prices and terms will be shown before you buy, payment will be charged to your App Store account, and refunds will be handled by Apple under its policies. These Terms will be updated before any such change.

10. Intellectual property

The app, its name, design, interface, text and code are owned by EXO Studio and protected by copyright and other laws, except for third-party components used under their own licences. Nothing in these Terms transfers ownership to you.

11. Disclaimers and limitation of liability

The app is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose and accuracy of translations.

To the maximum extent permitted by law, EXO Studio will not be liable for indirect, incidental, special or consequential damages, loss of data, loss of profit, or any loss arising from reliance on a translation or from a third-party service. Where liability cannot be excluded, it is limited to the amount you paid for the app, which for a free app is zero. Nothing here limits liability that cannot lawfully be limited, and mandatory consumer rights in your country are unaffected.

12. Termination

You may stop using the app and uninstall it at any time. We may suspend or end your access if you breach these Terms or misuse the service. Sections that by their nature should survive termination — including sections 5, 10 and 11 — continue to apply.

13. Governing law

These Terms are governed by the laws of Vietnam, without regard to conflict-of-law rules, except where mandatory consumer protection law in your country of residence applies to you.

14. Changes to these Terms

We may update these Terms as the app evolves. The effective date at the top of this page shows the current version, and continuing to use the app after an update means you accept it. The August 11, 2026 update reflects that cloud translation is now provided by Google Gemini and clarifies advertising and accuracy terms.

15. Contact us

• EXO Studio — Hanoi, Vietnam
• Email: exostudio.feedback@gmail.com